wicket 71 Privacy Policy

01 Who We Are

wicket 71 is an online gaming and entertainment platform serving players in Bangladesh. The platform offers live dealer games, slots, bingo, and sports betting, accessible via the wicket 71 website at wicket-71.app and through the wicket 71 mobile application.

For the purposes of this Privacy Policy, wicket 71 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how we handle your data, you can contact us directly at [email protected].

This Privacy Policy applies to all users of the wicket 71 platform, including registered players, visitors who browse the website without registering, and anyone who contacts our support team. It covers all personal data collected through any channel associated with wicket 71.

02 Data We Collect

wicket 71 collects personal data in several categories depending on how you interact with the platform. Here is a clear breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made — for example, if you contact us about a self-exclusion related to a health condition.

03 How We Collect Your Data

wicket 71 collects personal data through the following channels:

• Direct registration: When you create an account on wicket 71, you provide your name, contact details, and date of birth directly through the registration form.
• Identity verification: When we ask you to verify your identity, you may submit a copy of your national ID card or other government-issued document. This is processed securely and used only for verification purposes.
• Payment transactions: When you make a deposit or withdrawal, your mobile wallet details and transaction records are captured to process the payment and maintain financial records.
• Platform activity: As you use the wicket 71 platform, we automatically collect data about your activity — including which games you play, how long your sessions last, and your betting history. This data is used for responsible gaming monitoring and platform improvement.
• Device and technical data: Your browser and device automatically send certain technical information when you access the platform, including your IP address, device type, and browser version. This is used for security and fraud prevention.
• Customer support interactions: When you contact our support team via live chat or email, the content of those communications is recorded and stored to help resolve your query and improve our service.
• Cookies and tracking technologies: We use cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. See Section 7 for full details.

04 Why We Use Your Data

wicket 71 uses your personal data for the following specific purposes:

• Account management: To create and maintain your wicket 71 account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate financial records for your account.
• Legal compliance: To comply with applicable laws and regulations, including age verification requirements, anti-money laundering obligations, and Know Your Customer (KYC) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance when you contact our support team.
• Platform improvement: To analyse how players use the wicket 71 platform and to improve the user experience, game selection, and technical performance.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. We do not send unsolicited marketing communications.

05 Legal Basis for Processing

wicket 71 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to fulfil our contract with you — specifically, to operate your account and process your transactions.
• Legal obligation: We are required by law to verify your age and identity, maintain financial records, and report suspicious activity. Processing data for these purposes is a legal requirement, not a choice.
• Legitimate interests: We process technical data and usage data on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving the service we provide to players.
• Consent: Where we process data on the basis of your consent — for example, for optional communications — you have the right to withdraw that consent at any time by contacting our support team.

06 Data Sharing and Third Parties

wicket 71 does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment providers: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for data they process on their own platforms.
• Identity verification services: We may use third-party KYC verification services to confirm your identity. These services process your identity documents securely and are contractually bound to use your data only for verification purposes.
• Technology and hosting providers: Our platform is hosted on secure servers provided by third-party infrastructure providers. These providers have access to technical data only to the extent necessary to maintain the platform and are bound by strict data processing agreements.
• Legal and regulatory authorities: We may be required to share your data with law enforcement agencies, regulatory bodies, or courts if we receive a lawful request or if we are legally obligated to report suspicious activity.
• Business transfers: In the event of a merger, acquisition, or sale of the wicket 71 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

07 Cookies and Tracking Technologies

wicket 71 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and ensure the platform operates correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: We use analytics tools to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised and is used only to improve the platform.
• Security cookies: These help us detect and prevent fraudulent activity by identifying unusual patterns in how the platform is accessed.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the wicket 71 platform. We do not use third-party advertising cookies or tracking pixels for ad targeting purposes.

08 Data Retention

wicket 71 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction to comply with anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account and for five years after closure. Copies are deleted once the retention period expires.
• Support communications: Retained for two years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained in aggregated, anonymised form for platform analytics. Individual-level technical data is retained for up to 12 months.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Privacy Rights

As a wicket 71 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

We will respond to all data rights requests within 30 days. In some cases — particularly where requests are complex or numerous — we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Data Security

wicket 71 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the wicket 71 platform.
• Encryption of sensitive data stored on our servers, including financial data and identity documents.
• Strict access controls ensuring that only authorised staff can access personal data, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert on unusual access patterns or potential security incidents.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your wicket 71 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

11 Children's Privacy

The wicket 71 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on the wicket 71 platform or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified report that a minor has registered, we will immediately close the account, delete all associated personal data, and return any deposits made, minus any winnings generated, which will be forfeited in line with our Terms and Conditions.

We use age verification checks during the registration process to prevent minors from accessing the platform. However, if you are aware of any minor attempting to use wicket 71, please report it to us without delay.

12 Changes to This Privacy Policy

wicket 71 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Minor clarifications or formatting updates may be made without specific notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the wicket 71 platform after an updated policy is published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how wicket 71 handles your personal data, please get in touch with our team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available from the platform after login
• FAQ: Visit our FAQ page for answers to common questions

For questions specifically about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For a full overview of your rights and obligations as a player, see our Terms and Conditions.